Important Update: Camacho.tv Membership Issue
A technical error that removed your ability to cancel a paid supporter membership with us. Please email firstname.lastname@example.org if you'd like a refund on your last renewal.
We have a really important membership issue that has been resolved now, but might have impacted you.
TL;DR - Email us for a refund
Leslie made a technical error that removed your ability to cancel a paid supporter membership with us. This error also prevented the "renewal notice" email that should have gone out a week before your paid subscription was up for renewal. Please email email@example.com if you'd like a refund on your last renewal.
In the process of switching domains from Glimmering.com to Camacho.tv last year, Leslie made a technical error that caused memberships to fail silently in the background. If you are a non-paid subscriber, nothing bad happened from your perspective. Whew!
If you are a paid supporter, meaning you signed up to support us at either $5/m or $60/yr, Stripe happily took your money on our behalf and told us about it. What we didn't realize is that due to the "silent error" your ability to edit/cancel your paid support account on Camacho.tv wasn't available. On top of that, the email notice that you were supposed to receive reminding you about the annual renewal in advance failed to go out as well.
What We are Doing to Make It Right
We've reached directly to all our annual paid supporters, apologized, and offered a way to get a quick & easy refund if you did not intend to renew. If you didn't see an email from us and want a refund on your renewal, please email firstname.lastname@example.org and we'll get you taken care of.
Once again, we sincerely apologize for this.
All accounts should be working now. This includes the ability to adjust your membership (paid and free) settings directly at Camacho.tv. Leslie is doing more work behind the scenes to improve the process.
If something isn't working for you, especially your ability to cancel a paid account, please email us at email@example.com and we'll take care of it!
What's next for Leslie & Laura?
We are working on relaunching the podcast! We love you all. We miss talking to you all via the podcast. The new podcast will be called "Heartswitch." You'll be able to find it via the old Glimmering podcast feed. And of course, we'll shout it loud and proud right here on Camacho.tv when it goes live.
We are working on updating the site's design so it is easier to maintain and we reduce the chance of the type of errors described above happening again.
Most of all, we are trying to get our bearings after one hell of a 2020. We suspect a lot of you are as well. We hope to have a proper update on "what's next" soon.
May all of us find the peace, grace, and courage to keep our hearts switched on in 2021.